About 1Win

1Win is an all-in-one platform that operates under the Curacao license, strictly follows AML/KYC rules, and is regularly tested by independent auditors. Also, the platform cooperates only with licensed casino software providers and sets fair odds of sports betting events. Thus, you can expect secure gameplay in a convenient and secure environment 

General Terms and Conditions

Before creating a personal account at 1Win, potential users must learn and agree to the site’s T&Cs. Check the main conditions you should consider before creating a personal account:

• 1Win players may be at least 18 years of age to start using the platform;
• The platform does not send personal data to third parties;
• If a particular gambler/bettor is on the self-exclusion program, they can not register at 1Win;
• Players and bettors can use only their own money to play/bet for real money at 1Win;
• 1Win users are restricted to having more than 1 account;
• The company is not liable for any problems with using IT devices or malfunctions related to Internet providers;
• On registration, users declare that they provide only relevant and accurate information;
• All 1Win customers must head to the section with T&Cs and carefully explore them before creating a personal profile.

Keep in mind that 1Win can change these Rules at its own discretion at any time. 

Privacy Policy

If 1Win clients use casino and sports betting services, they allow 1Win to use their personal information. Here is a list that includes information that 1Win may collect: 

• Different types of correspondence between 1Win clients and the customer support service;
• Information about the customer’s banking options;
• Information about the location from where customers log into their accounts and the time they spend on the site;
• Clients’ ID details, including birth date, full name, gender, country of residence, etc.;
• Customers’ contact details, including email, phone number, billing addresses and more;
• Technical details about clients’ IP address, PC tag, location data, type of web browser used, etc.

While gathering information, 1Win uses different approaches and tools, including cookies, similar tracking technologies, and third-party services like Google Analytics. 

Rules on Sports

1Win has a dedicated section with sports betting rules for all disciplines supported, including soccer, basketball, tennis, and more. Check out the main of them:

• The platfrom accepts a wide range of bets, which can be grouped into singles, combined wagers, and multiples;
• Keep in mind that 1Win can change odds on pre-match and live sports betting events at its own discretion.

The bookmaker supports 40+ sports disciplines with their own rules.

Responsible Gaming

1Win strictly follows Responsible Gambling rules and has a separate section that encourages users to play/bet responsibly. There, you can find info about the main risks associated with gambling addiction and 10 questions to test whether you have a gambling addiction or not.

If you answer positively on at least 5 of them, then you are in the risk zone. Also, the platform offers several simple but helpful tips on how to gamble responsibly, including the following:

• You should always take gambling or betting as a fun activity;
• Strictly manage your budget and allocate the time you can spend playing or betting;
• If you face a losing streak, then it is better to take a pause.

Also, the platform offers an option to pause the account or permanently close it. For this purpose, a client must contact the customer support service. Moreover, 1Win offers several trusted resources that are specialized in providing help to people with gambling addiction. Among them are GamCare, Gambling Therapy, and Gamblers Anonymous.

Risk Disclosure

The platform warns that gambling and betting on real money are associated with risks of losing funds. It is especially true when customers play slots and other RNG games when they can not impact the round result using their skills or experience. Thus, 1Win clients assume all potential risks when registering on the site.

Refund Policy

Keep in mind that the platform does not process refunds in case deposited financials are being used. Also, the casino may withhold any refund or cancellation of the transaction until the user’s identity has been properly verified. 

In this case, the site can ask for a notarized person or any other authorized person (based on the player’s jurisdiction rules). In this situation, the user has no more than 30 days to satisfy the casino’s request. Otherwise, the refund will be canceled.

Cookies Policy

The platform uses cookie files to ensure not only the stable functionality of the site but also to provide the players with the best experience. With the help of cookies, 1Win can recognize players in case of re-login on the site. 

Depending on the purpose, cookies can be seasoned (for quick navigation on the site), persistent (they act as reminders about the specific players’ preferences) and third-party (they help organically integrate advertising and so on). Players may change settings and decide which cookie they allow to be saved. However, it may significantly impact the site’s functionality.